Unable to drag and drop virtual and regular projects into Hierarchy Projects pane.

Description

We are currently on Atlassian Jira Project Management Software (v7.13.3#713003-sha1:0709f78:i-004df3de6225b5568) and running Data Center.

We updated the Configuration Management Toolkit with version 1.13.9 for Jira 7 however I am still having a problem with dragging and dropping virtual and regular projects into hierarchy projects.

Is this expected, need data center version, or are config settings I am missing?

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Activity

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Adolfo Guzman
March 18, 2020, 7:37 PM

Any update on this ticket? Please advise on a solution.

Deniz Oğuz
March 19, 2020, 2:53 PM

You don't need data center version. Are you having this problem for all projects or a specific one? Can you provide more information by collecting extra support information?

Deniz Oğuz
March 20, 2020, 6:07 AM
Edited

I have also tried with Jira 7.13.11 and could not reproduce this issue. If you send me an export of your project hierarchy I can try to reproduce issue. All data is stored in following tables:

  • H2DB.PUBLIC.AO_102D86_PROJECT

  • H2DB.PUBLIC.AO_102D86_VIRTUAL_PROJECT
    We will be releasing Data Center compatible Jira 7 version with 1.14.1 bug fix release.
    You can also export your project hierarchy as a json file using the up arrow button on the top of the hierarchy. Using this json file you can re-import project hierarchy. May be you can export from it and restore it to another system to test. If it works in your test system we can completely delete above database tables, and import the json file to recreate all project hierarchy.

Deniz Oğuz
April 6, 2020, 6:59 PM

Hi ,

As a part of 1.15.0-jira7 release, we have tested this again and can't reproduce the problem. Do you have any new information on the problem?

Deniz Oğuz
May 28, 2020, 11:47 AM

Customer did not responded to information request.

Cannot Reproduce

Assignee

Deniz Oğuz

Reporter

Adolfo Guzman

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Blocker
Configure