I do not get email of the issue as reminder

Description

I added reminder as a custom filed so that when I create an issue I set the reminder, but I do not get the reminder throw the email

Environment

None

Activity

Show:
Deniz Oğuz
December 16, 2018, 7:40 AM

When viewing issue reminder is displayed on the right of the issue. When you hover on it it should show reminder targets. Please check it is correctly set.

SMM
December 17, 2018, 5:37 AM

I check it and it is correct, whatever I assign it to myself but I do not get any email, does it look at the user profile and pick the email from there?

Deniz Oğuz
December 19, 2018, 3:38 PM

Yes, I gets email from your user profile. Also your Jira instance should able to send email to specified email address. Sometimes jira instances are not allowed to send email outside of Intranet.
We can check whether email are send or not using logs. If you turn on logging as explained here, you can see why emails are sent or not sent.

Assignee

Deniz Oğuz

Reporter

SMM

Labels

None

Source

None

Jira Version

None

Database Type/Version

None

Browser Type/Version

None

Affects versions

Priority

Minor
Configure