Reminders sent in 5 minute intervals for Period None and Weekly

Description

When a reminder Period is set to Weekly or None, the reminders are sent at 5 minute intervals. Two different users reported this problem; they have both been using reminders for a while so it seems to be new, unexpected behavior.

I was able to replicate the behavior. Noting the 5 minute limitation, I set a Weekly reminder to start today at 10 AM PDT, set at 9:50 AM PDT. The first was received 10:04 AM PDT, and I have received consistent reminders every 5 minutes after that.

The documentation does not provide what the expected behavior is when Period is set to None, so I'm not sure whether that is the actual expected behavior.

Environment

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Activity

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Deniz Oğuz
December 10, 2019, 9:50 AM

Hi ,
I have retested this and I could not reproduce the problem. Do you have any new information? Did you able to check template and why it displays $issue.key instead of real issue key?

Test Test
December 23, 2019, 9:52 PM

Hello, we are still having this problem. I’ve tried disabling and re-enabling the Reminders add-on but it didn’t make a difference.

It looks like the template was just edited by someone who accidentally typed in the wrong reference to the key.

 

Deniz Oğuz
December 24, 2019, 8:07 AM
Edited

Hi Karen,

  • Please enable debug logs for the app as explained here.

  • Wait until reminder app executes and sends reminders

  • Check jira logs as explained here. Search for com.deniz.jira.reminders starting from bottom of the atlassian-jira.log file. Check for stack traces and errors. Check messages between "Acquiring cluster lock for sending reminders" and "Time to send reminders:" lines. If you want clear any private information and send it to my email (admin@thestarware.com), so that I can check what is happening.

Test Test
January 28, 2020, 7:27 PM

Hi Deniz, I’ve sent you an email with the logs attached.

Deniz Oğuz
January 30, 2020, 7:21 AM

Hi Karen,

If you upgrade to 1.13.13 version your issue will be solved. From the logs, I can say that this is caused by the same bug which caused https://denizoguz.atlassian.net/browse/REM-181. Thanks for taking your time and sending the log file.

Assignee

Deniz Oğuz

Reporter

Karen C

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Browser Type/Version

Chrome Version 77.0.3865.90

Fix versions

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Priority

Major
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