I am attempting to save configurations to disable the “Similar Issues Finder” tool for a project in OUR Jira. But when I make the change, click save (see attachment “Capture1”), and refresh the page, it reverts (see attachment “Capture2”). The same issue occurs when attempting to save the same changes on the add on configuration page (see attachment “Capture3”).
• Confirmed this issue occurs on both the project configuration settings for the plugin (see attachment “Capture1”), as well as the add ons dedicated configuration page (see attachment “Capture2”).
• Confirmed that this issue occurs when attempting to make this change for any project in our Jira.
• Confirmed this is not permissions related as I am a global admin and can make any changes in Jira.
• Confirmed this is not browser related by using two different browsers (Chome and Firefox) and clearing my cache before trying again.
Plugin Information for our Instance
• Installed version: 1.18.1
• Available version: 1.20.1
• License SEN: SEN-10871266
Please let me know if any additional information is needed or if there is some step I am not completing.
An error occurred while adding attachments to this issue from the source email. Please check the attachments and re-send the email.
Following up on this to see if any additional information is needed. I am happy to have a quick call and share my screen if it would be of help.
From: Thomas, Matthew (Contractor- NBCUniversal)
Sent: Thursday, May 23, 2019 2:46 PM
To: Deniz Oğuz (JIRA) <email@example.com>
Subject: RE: [EXTERNAL] [JIRA] (SIF-86) Changes do not save
My apologies. There was a problem on my end. I was able to replicated this problem in our staging environment as well. I attempted to save configurations for a single project and saving several times and reviewed logs but could not find anything pertaining to this problem.
In regards to our list of installed add ons, it is quite large so it is reasonable to guess there might be some conflict. I will pull all of the version numbers if it is needed, however I thought it best to start by seeing if your add on has any know compatibility issues.
Microsoft Teams Jira Connector
Mobility for JIRA
Outlook Integration for JIRA
Pocketknife Feature Flags Plugin
Portfolio for Jira
Portfolio Live Plans
Portfolio Team Management
Power Custom Fields Premium
Power Database Fields PRO
QMetry for Jira - Test Management
Query Issues Custom Fields
SAML SingleSignOn for Jira
Service Desk Internal Base Plugin
Similar Issues Finder
SonarQube Connector for JIRA
SU for JIRA
sumUp for Jira
System Plugin: Tempo Accounts
System Plugin: Tempo Core
System Plugin: Tempo Planning API
System Plugin: Tempo Platform - JIRA
System Plugin: Tempo Platform API
System Plugin: Tempo Teams
TestRail for JIRA Test Management
Three Dimensional Date Gadgets
Timesheet Reports and Gadgets
Trello Connector for Jira Server
User Deactivator for JIRA
User Switcher for JIRA
Zephyr for JIRA
From: Deniz Oğuz (JIRA) firstname.lastname@example.org
Sent: Monday, May 20, 2019 11:57 AM
To: Thomas, Matthew (Contractor- NBCUniversal) <Matthew.Thomas@nbcuni.com<Matthew.Thomas@nbcuni.com>>
Subject: [EXTERNAL] [JIRA] (SIF-86) Changes do not save
Deniz Oğuz <https://denizoguz.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3A52acfdf3-e2cc-4d01-8c19-7965a544b15b> commented on [Bug] SIF-86<https://denizoguz.atlassian.net/browse/SIF-86?atlOrigin=eyJpIjoiMjE5NTc2ZjBlYzUzNDAyZThmYjBjN2FhMjM0ZWFiMmQiLCJwIjoiaiJ9>
Do you have any new information on this?
Get Jira notifications on your phone! Download the Jira Cloud app for Android<https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core&referrer=utm_source%3DNotificationLink%26utm_medium%3DEmail> or iOS<https://itunes.apple.com/app/apple-store/id1006972087?pt=696495&ct=EmailNotificationLink&mt=8>
We are also changing our button id, so that even other vendor implements a fix for this, it will not be a problem in the future.
I truly appreciate you looking into this and finding the add on causing problems. Ill was added to the ticket for SonarCube so I will keep an eye on it. In the mean time we will work around the problem on our side.