issue links in Service Desk Portal points to Jira URL, not to Service Desk Portal URL

Description

Issue links in Service Desk Portal points to Jira URL, not to Service Desk Portal URL.

Example

Issue links point to:
https://support.avoka.com/tickets/browse/ASD-14816

Should point to:
https://support.avoka.com/tickets/servicedesk/customer/portal/1/ASD-14816

The problem is that Service Desk users cannot access the JIRA interface URL. They can only access the SD URLs.

Environment

None

Activity

Show:
Deniz Oğuz
February 25, 2020, 1:30 PM

This issue requires your attention.

Assignee

Deniz Oğuz

Reporter

Deniz Oğuz

Labels

None

Source

None

Jira Version

Database Type/Version

None

Browser Type/Version

Firefox

Fix versions

Priority

Major
Configure