Ability for Project Administrator to stop other timers


With the latest version all users can see the active timers using the Dashboard widget.

Sometimes the users forget to stop timer before logout from the system. What I'm asking is the ability to stop the timers for the project administrator directly from the dashboard.

Is it possible to add it?




Deniz Oğuz
May 16, 2018, 9:52 AM


They can view the timer if they can view the issue itself. It is certainly possible and pausing the timer should be easy. Stopping the timer means logging the corresponding work, so it is a lot more complicated (project administrator even may not have permission to log work, or he may not now actual amount, worklog attributes or even description of work). But I can't make a promise on when this will be available. There are higher priority requests, like timesheet approval and accounting.

Drew Smith
September 10, 2018, 3:47 PM

Deniz, we have just updated the plugin to 2.30.0 but I am still unable to stop the timer of another user. I was wondering if this only worked on a certain screen or if there were certain steps to be followed.

Scenario: I am using the Worklog Pro Gadget to view all timers,

  1. I see the user and their timer,

  2. I click the Stop button beside the time.

  3. The screen pops up where I have to enter their name, adjust the time and a comment, everything appears to go fine no error messages

  4. Refresh the browser the timer is still showing on the gadget.

The time that I entered on the screen does get logged on the issue as well.

Is there a different screen I should be stopping a timer from for this to work?

Deniz Oğuz
September 21, 2018, 8:19 PM

Hi Drew,

Sorry for not being able to fix in the first release. It should work as expected in 2.31.0 release.

Diego Gosmar
September 21, 2018, 8:19 PM

Dear Customer,

Thank you for contacting the XCALLY Support Team, your request #8875 has been received.

We look forward to responding to your request as quickly as possible.

Our standard working hours are 9:00 AM - 6:00 PM, from Monday to Friday CEST


If you have bought the XCALLY support packages, and you need technical assistance, please be sure to provide us at least the following precise information:

  • The XCALLY release you are using

  • Full remote access to your XCALLY machines


In the meantime, please visit our [1]documentation site


Best Regards,


[3] [4] [5] [6]


xCally Team / Customer Support 

For more information, please refer to 
---------------------------------------------------------------------------------------- [1] https://wiki.xcallymotion.com/
[2] http://www.xcally.com
[3] https://twitter.com/asteriskcall
[4] https://www.facebook.com/xcallyasterisk/
[5] https://www.linkedin.com/company/xenialab
[6] https://www.youtube.com/channel/UC_nkO9h1A7HlVyiUICO17oA
[7] support@xcally.com
[8] https://wiki.xcallymotion.com




Deniz Oğuz


Diego Gosmar

Affects versions

Fix versions





Jira Version


Database Type/Version


Browser Type/Version