Desktops and gadgets don't work

Description

Hi Denise
Desktops and menus on desktops do not work. (see screen)

The problem is solved by disabling the plugin WorklogPRO
This issue started after upgrading to Jira version 8.8.1
I don’t know what to do about it, but I can’t update the plugin, I already created a similar request in June.

Environment

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Activity

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Deniz Oğuz
August 11, 2020, 5:59 PM
Edited

Hi Daniel,

I don't see a request from you in June. Sorry if I somehow skipped it. Since I can't reproduce this issue, I need your help to understand why it is happening. May be a specific configuration for a WorklogPRO widget is causing this problem.

  • Is this happening for all users and for other dashboards.

  • Can you check browser's logs as explained here and share me the complete error message?

  • If I send you a debug build, can you try it?

Daniel R
August 11, 2020, 6:38 PM

This problem was started at my request. Unfortunately, I did not see how it all ended, since it was not reproduced on the production server, I thought everything was fixed.
Now I have updated the plugin on the test server and found that the problem persists

Deniz Oğuz
August 12, 2020, 11:56 AM

Hi Daniel,
I didn't get any response to my information request for ticket https://denizoguz.atlassian.net/browse/WLP-917 Since I can't reproduce this issue, there is no way I can fix this issue without your help. Please follow the directions on my previous comment and provide me extra information.

Daniel R
August 13, 2020, 12:41 PM

Hi Denize!
I don't have the "Extensions for Jira Service Desk" plugin installed
There were no problems with other plugins before switching to the new version of "Jira". I will follow all the instructions for that task in the near future and will definitely answer you.

Priority

Blocker

Assignee

Deniz Oğuz

Reporter

Daniel R

Affects versions

Fix versions

None

Labels

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Source

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Jira Version

Database Type/Version

MySQL

Browser Type/Version

None
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