Collecting Support Information

Owned by Deniz Oğuz
Last updated: Dec 24, 2019
1 min read

When something goes wrong with the app please provide us as much information as possible so that we can reproduce the problem. Sometimes an error may be caused by a specific information entered on the UI, it may happen on a specific Jira version, app version or browser version only. Please describe the steps which causes the error. Following information will be helpful for us.

  • Steps to reproduce error
  • A screenshot of problem if it is UI related
  • Jira version, DB version and Browser type and version
  • Jira logs, especially error messages related to the add-on in the logs
  • Browser's error logs


You can find more information about how to collect some of this information in the pages below.